I sold my house through Jones Robinson. The process was painless because of the support from the team .Michael P explained everything brilliantly from the beginning and Nicky contacted me regularly once I had a buyer. Very pleased with the service.
Very good customer service, in process of selling my property and have been very good with selling services, only 4 stars as not sold yet. I have Always been updated when needed. Very good, would use them again in future.
Just a special mention to Joe from Jones Robinson, Im aware hes moving offices but has still offered to help me with anything I need. He has outstanding customer service and is a definite asset to this company. Helping me with anything Ive needed at any point of the day and dealing with all my stupid questions as a first time buyer. I feel as if their arent many estate agents around that show a genuine interest in my personal house search but he has gone above and beyond! Thanks again Joe, your kind and friendly customer service doesnt go unrecognised.
The service they provide is less than half a star.They will do absolutely nothing after you enter the property. Before you enter they will look like they want to help you. But they won't really.After you pay the deposit the mask falls.They won't even reply to your e mails, one person will pass one the "issue" to the other or the manager with an endless procedure. Nobody is having the same information with an other. No one is taking ownership for not replying or for the many issues of the property.For instance they have a number to call on Saturdays for emergencies and when you call there is another message saying that the offices are closed.They say that we breach the contract and they ask money for imaginary fees. They attach the hole contract so if you are naive and you do not have time to go through the hole contract you pay the money.They also do think of your time costs for moving back and forth to their offices they will call you to go but they will forget to tell you they need your passport for example so you go back and forth for no reason whatsoever. Just for their own amusement.We are currently unfortunately living in one of their properties we have told them the boiler is not working properly. Instead of sending a person to take care of it they sent a "contractor" who "fixed" it for 5 days and now on a Saturday the boiler is again broken. For sure we will have to move again shortly to escape their ignorance and bad service but from now on I would be a person who will always say the worst for their agency based on my one and a half really bad experience.
Jones Robinson sold our house. A very professional service. Paula Rudge especially as she always gave her time too make sure we were happy with how things were going and the team in the office were always on hand to sort any problems or questions very efficiently. Would highly recommend!Many thanks again Andy White
Jones Robinson Estate Agents Newbury is a UK Real Estate Agency based in Newbury, South East England. Jones Robinson Estate Agents Newbury is located at 118 Bartholomew St, Newbury RG14 5DT, UK.
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